Reference Service Policy

The Champaign Public Library strives to provide accurate and timely reference information and reference service to all who request it regardless of their residency, age, ethnicity, or views. The library provides reference service to persons present in the library and via telephone and other media or means of communication such as email, instant message, “chat,” social networking services, etc.

Professional librarians and trained staff are on duty all hours the library is open to help customers with ready reference questions, in-depth questions or research needs. The library may establish guidelines to ensure that patrons receive fair and equal access to this service within the limitations of staff time and resources.

The library follows the ethical guidelines of the American Library Association, and the library’s Privacy and Confidentiality Policy in the provision of this service.

The library disclaims any liability or responsibility arising from use of the library’s reference services.

Approved by the Board of Trustees on July 23, 2009